Who to contact

Richmond Council

The Adult Access Team is the first point of contact for all referrals and general enquiries. They’ll discuss your situation over the phone to find out more about the kind of help and support you need. They may follow this up with a visit to your home to discuss what help is available.  

Richmond Council Adult Access Team
Address: Adult Social Services, Civic Centre, 44 York Street, Twickenham, TW1 3BZ
Phone: 020 8891 7971
Minicom: 18001 020 8891 7971
Email: adultsocialservices@richmond.gov.uk

The Access team is open Monday to Thursday from 9am to 5.15pm, and on Friday from 9am to 5pm. 

Emergencies outside office hours

The Adults Emergency Duty Team is available Monday to Friday from 5pm to 8am, and 24 hours at weekends and on Bank Holidays.

Richmond Council Emergency Out of Hours Team
Phone: 020 8744 2442

You can refer yourself to the Council for an assessment online:



Community Independent Living Service

The Community Independent Living Service (CILS) is a borough wide network of support, information and advice and signposting services. The aim of the service is to help people to live as independently as possible within the community. CILS is provided by two local partnerships: GoLocal and The Community Partnership.

GoLocal for Sheen, Mortlake, Barnes, Twickenham or Whitton
Phone: 020 8973 1877
Email: hello@golocal.org.uk

Community Partnership for Richmond, Kew, Ham, Petersham,Teddington or The Hamptons
Phone: 020 8831 6464
Email: advice@commpartnership.co.uk

Richmond Carers Hub Service

The Carers Hub Service is a group of 9 local organisations commissioned by Richmond Council and NHS Richmond Clinical Commissioning Group to provide between them, services specifically for carers in the borough.

Richmond Carers Hub Service
Address: 5 Briar Road, Twickenham, TW2 6RB
Phone: 020 8867 2380
Email: info@richmondcarers.org

Healthwatch Richmond

Healthwatch Richmond is the consumer champion for health and social care in Richmond upon Thames. It gives the children, young people and adults a strong voice to influence how local health and social care services are designed and run, and has the power to hold providers of these services to account.

Healthwatch Richmond
Address: 82 Hampton Road, Twickenham, TW2 5QS
Phone: 0208 099 5335
Email: info@healthwatchrichmond.co.uk