Help with heating costs

You may be able to get help with heating costs and make energy saving improvements to your home.

Fuel grants 

As part of the Local Assistance Scheme, the Council offers grants to assist eligible residents with fuel bills over the winter period. This scheme is open to all residents on low incomes, including pensioners, those on benefits and those with low income earnings. 


Richmond Council Customer Services Team
Phone: 020 8891 1411


If you get certain benefits or are aged 60 or over and on a low income, you may be eligible for a Coldbusters Grant. This is a locally funded grant for homeowners and private tenants which provides:

  • central heating
  • new boilers
  • loft insulation
  • cavity wall insulation
  • heating improvements
  • draught proofing.


Coldbusters Scheme
Phone: 0800 118 2327

The Green Deal

The Green Deal is a scheme which aims to remove the upfront cost of making energy efficiency improvements in your home to reduce your bills. Many energy saving measures are covered by the scheme and you can be repaid through the predicted savings you make on your utility bills.


Hampton Fuel Allotment Charity

The Hampton Fuel Allotment charity helps many individuals and families on low income with the cost of their electricity and gasliving in Hampton, Hampton Hill, Hampton Wick, Teddington, Twickenham or Whitton.

Hampton Fuel Allotment Charity
Phone: 020 8941 7866

Getting the best deal on your energy bills

If you shop around, you may be able to get a better deal for your energy bills.  There are a number of services aimed at helping you find the best deal and switch providers if you want:





Winter Fuel Payment 

You could get between £100 and £300 tax-free to help pay your heating bills if you were born on or before 5 January 1953. Most Winter Fuel payments are made automatically between November and December. You should get your money by Christmas every year.


Cold Weather Payments

You may be able to get Cold Weather Payment if the temperature in your area is recorded as, or forecast to be, zero degrees Celsius or below for 7 consecutive days. You may be eligible for payments if you’re already getting:

  • Pension Credit
  • Income Support
  • income-based Jobseeker’s Allowance
  • income-related Employment and Support Allowance
  • Universal Credit

If you’re eligible to get a Cold Weather Payment, you’ll be paid it automatically. 


Useful contacts:

Age UK Richmond Winter Warmth
Phone: 020 8878 3625

Citizens Advice Adviceline
Phone: 03444 111 444