Telecare is a 24 hour monitoring system that can help you stay safe in your own home. Telecare equipment is linked to a telephone alarm unit which, when activated, automatically generates an alarm call to a monitoring centre so that an emergency response can be raised whatever the time of day.


To have a Careline telephone and an emergency alarm, you need to have a telephone landline and a nearby electrical socket. The unit has an in-built microphone and a powerful loud speaker so that you can be heard from a distance.

Once you’ve pressed your emergency button, your personal code is instantly recognised by the Careline control centre's computer and a two-way speech link is set up with the centre. Careline will respond to emergencies within minutes by arranging help from family or friends, your GP or emergency services.

Telecare can also provide other sensors to give early warning of natural gas, smoke, extreme heat, flood, a fall or whether someone has left the property or managed to get in or out of bed safely.

How to get help

If you think you or a family member or friend may benefit from Telecare, we always recommend you approach the Council for an assessment, no matter what your circumstances. Having an assessment is free of charge and it can help you and others understand your needs better and it will help you think through the options. 


What happens next?

If you are assessed as needing Telecare to make your day to day living easier, you will be able to have get the sensors and have them installed free of charge. However, you will need to cover the cost to buy or rent a Careline base unit yourself. You will also need to pay for the 24 hour answering service.

How much does it cost?

You can trial the service for free, for the first six months. If you choose to continue with the service after the trial period there is a small charge.  The charges will be explained to you in detail before you sign up. 

Useful contacts:

Richmond Council Adult Access Team
Address: Adult Social Services, Civic Centre, 44 York Street, Twickenham, TW1 3BZ
Phone: 020 8891 7971
Minicom: 18001 020 8891 7971

Address: Civic Centre, 44 York Street, Twickenham TW1 3BZ
Phone: 020 8891 7413