Choosing a care home

When choosing a care home, it is important to make sure that you choose one that will be right for you now and in the future.

Top tips for choosing a care home:

  • Check the care home's most recent CQC inspection report to see how well the home is doing and if there is anything of concern
  • Consider the location of the care home, for example is it near family and friends and what shops and facilities are in the area? 
  • Does the home feel clean and inviting? Do the staff seem friendly?
  • Are your family and friends able to visit you as often as they want to? 
  • Can residents come and go as they please, as far as it is safe to do so?
  • Do staff regularly help residents to go out? Are trips organised?
  • How does the care home involve residents? Do residents have a say over the kinds of activities and groups offered?
  • Are there any support groups or regular meetings? 
  • Is the home able to meet your needs, for example if you have a specific health condition or dietary or religious requirements? 
  • Does the care home have Wi-fi  in communal areas or in every room? 
  • Are staff able to support you with using a tablet, like an iPad or other technology? 
  • You might also want to check what other people have said about the care home.
  • Ask for a temporary stay in the care home before you decide. 


A good care home will:

  • offer new residents and their families or carers a guide (in an accessible formats) describing what they can expect while they're living there
  • involve residents, carers and their families in decision-making
  • have staff who have worked there for a long time, know the residents well, and are friendly, supportive and respectful
  • employ well-trained staff, particularly where specialist care such as dementia nursing is required
  • support residents in doing things for themselves and maximising their independence
  • offer a choice of tasty and nutritious food, and provide a variety of leisure and social activities taking residents' needs into account
  • be a clean, bright and hygienic environment that's adapted appropriately for residents, with single bedrooms available
  • respect residents' privacy, modesty, dignity and choices.



Finding a care home

All care homes have to be registered with the CQC. The CQC visits registered homes regularly to inspect the facilities and the standard of care and writes a report about the homes which are published on the CQC website. This means that you can find out what a home is like and what services it offers, and decide if it's the right one for you.


If you are eligible for support from the Council, we will help you find a care home that can meets your needs and preferences. We will always give you a choice of care homes to look at. Even if you're not eligible or choose to make your own arrangements, we can give you advice and information to help you choose.


Useful contacts:

Richmond Council Adult Access Team
Address: Adult Social Services, Civic Centre, 44 York Street, Twickenham, TW1 3BZ
Phone: 020 8891 7971
Minicom: 18001 020 8891 7971

Richmond Council Quality Assurance Team
Phone: 020 8831 6446

Care Home Selection
Phone: 0800 008 7193