Your rights as a carer

A carer is anyone who cares, unpaid, for a friend or family member who due to illness, disability, a mental health problem or an addiction cannot cope without their support.

Any carer who appears to need some support has the right to an assessment to see if they are eligible for support from the Council and how they can help you. 

Having a Carer’s Assessment can help you and others understand the impact caring is having on your life and how best to support you.  You may be able to get help and advice with financial concerns, your own health, practical help in the home, and any worries about future needs.  Even if you are not eligible there are a range of free services in the borough you can access.


Once you’ve had a Carer’s Assessment, and if you’re eligible for support, you may be able to claim Carer’s Allowance.


There are also a range of other benefits you may be able to claim as a carer:

  • Income support and Tax credit
  • Pension credit
  • Winter fuel payment
  • Council tax discount


Your rights in the workplace

If you’re caring for someone and also working, it’s important for you to be aware of your rights in your workplace.  You may be able to take advantage of some or all of the following:

  • Flexible working
  • Time off in an emergency
  • Parental leave if you have a child


What is available for carers in Richmond?

There are a range of services aimed specifically at carers in the borough, for example:  

  • Short breaks
  • Social and leisure activities
  • Emotional support
  • Financial advice
  • Training, workshops and learning opportunities
  • Events and activities specifically aimed at carers

The Richmond Carers Hub Service can provide many of these services and provide further advice and support on how to access them.

Richmond Carers Hub Service
Address: 5 Briar Road, Twickenham, TW2 6RB
Phone: 020 8867 2380