A carers assessment gives you the chance to express your feelings and needs as a carer. It does not judge your ability to care for your partner, relative or friend. The assessment takes up to a couple of hours and will consist of an informal discussion on the impact on your life of caring for someone. It can reveal a lot to you as to how your life is affected by caring and what can be done to support you.

Carers Assessments

Having a Carers Assessment can help you and others understand the impact caring is having on your life and how best to support you.  You may be able to get help and advice with financial concerns, your own health, practical help in the home, and any worries about future needs.  Even if you are not eligible there are a range of free services in the borough you can access.

What is a Carers Assessment?

A carers assessment is a discussion with you that will help us understand the physical, emotional and practical impact that caring has on your life. The level of support you will receive from the Council will depend on a number of factors, but whatever the outcome of your assessment, we will always give you further information and advice relevant to your individual circumstances and signpost you to other local services. 

The aim of the assessment is to help us understand you and your needs better. For example, it will help us find out whether you are able and willing to carry on caring, whether you want to work or what you like to do more off in your spare time.

We always aim to carry out your carers assessment at the same time as the assessment of the person you care for, if you both agree to this. Doing both assessments at the same time helps us to see the full picture. However, some carers prefer to have their assessment separately. Maybe you don't feel comfortable telling us if you are not coping very well because you are worried you might upset the person you are caring for. We will work with you to find the best possible solution.


Who can have a carers assessment?

We will provide a carers assessment for any carer who requests an assessment, or who appears to need support. You don’t need to live with the person you are looking after or be caring full-time to have an assessment. You may be juggling work and care and this is having a big impact on your life.

How much does it cost?

There is no charge for information and advice and we are more than happy to provide it to carers. There is no charge for a Carers Assessment but there may be a cost for any support services that we agree you will need to help you continue caring. 

Why should I have an assessment?

A carers assessment is the gateway to much of the support, information, and services that are available to carers in Richmond. We will ask you what kind of support the person you care for needs, and what help you might need to provide it. We can also discuss things such as financial worries, your own health, practical help you might need in the home and any concerns about future. 

How do I prepare for an assessment?

Try and spend some time before your assessment to think about your own needs and the kind of help that would make it easier for you to be a carer. You may find it helpful to keep a diary of everything you do and ask yourself:

  • Are you happy to continue caring?
  • Are you able and willing to provide care on a regular basis?
  • Do you get enough sleep and does caring affect your health?
  • Are you able to get out and about with the person you care for?
  • Do you get any time to yourself?
  • Are other relationships affected?
  • Are you worried you may need to give up work?
  • Is the person you care for getting enough help?

Our online tool is designed to help you think about your situation and consider what you need support with your role as a carer. At the end of the form you will be given a choice whether you want to submit the information to us or not.


What happens next?

All the information gathered during the assessment will help us make a decision about whether or not you are eligible for support from the Council. We do this by using the national eligibility criteria for carers.


If you are eligible, we will develop a support plan for you and the person you care for. The plan will describe what you need help with, what you want to change and how this will be achieved. This will help us tailor your support to your specific needs and circumstances.

What about confidentiality?

We respect your privacy at all times. Any information you give us will be treated as confidential and will only be shared with anyone else involved in your care and support with your permission - other than in exceptional circumstances where the law says we must show your information to someone else.

What support is available?

The support you get will depend on your individual circumstances but may include some or all of the following:

  • Emotional and practical support
  • Signposting to the Carers Hub service for other services and carer support groups
  • A range of information and advice specific to carers
  • Possible additional support for the person you care for to take the pressure off you
  • Possible access to a Carers Direct Payment
  • Access to our Carers Emergency Card.

What happens if things change?

We understand that your needs and wishes may change over time. This could be because the needs of the person you are looking after change or your own health could be changing. We will contact you at least once a year to reflect on how things are going, but if you think you need help sooner, you can contact the Access team to request a review.

What do if you're unhappy with the outcome?

If you’re unhappy with the process, your assessment, care and support plan or personal budget we want to hear about it as soon as possible. We recommend that you speak to your allocated worker in the first instance. If you can't come to an agreement, you can let us know in writing what you are unhappy about and why you think the process has been unfair or inaccurate. 

Once we have heard from you, we will look at your concerns and may contact you to discuss the issue. We will always respond to you in writing. If you are still not satisfied, you can use our complaints procedure. 

Useful contacts:

Richmond Council Adult Access Team
Address: Adult Social Services, Civic Centre, 44 York Street, Twickenham, TW1 3BZ
Phone: 020 8891 7971
Minicom: 18001 020 8891 7971
Email: adultsocialservices@richmond.gov.uk

Richmond Carers Hub Service
Address: 5 Briar Road, Twickenham, TW2 6RB
Phone: 020 8867 2380
Email: info@richmondcarers.org