Richmond Health Help Now

Need medical help fast? Call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is available 24 hours a day, 35 days a year. Calls are free from landlines and mobile phones.

Richmond GP Alliance (RGPA) and Health Help Now aim to help people find the right service in Richmond upon Thames for their health needs, especially when they need medical help fast but it is not a life-threatening emergency.

If you require urgent treatment for symptoms which are not listed on Health Help Now, please ring NHS 111.


What is Health Help now?

Health Help Now has been developed by South East Commissioning Support Unit with input from Richmond GPs, hospital doctors, and other health professionals. It lists common symptoms and offers suggestions for treatment. Health Help Now then links through to local services, and shows whether they are open or closed and their location, such as:

  • Pharmacies
  • GP practices
  • walk-in-centres
  • Minor injuries units and urgent care centres
  • A&E
  • Dentists
  • Opticians 

For patients using an alternative to A&E could mean:

  • More convenient service
  • Little or no time in a waiting room
  • Treatment by professionals who are experts in common illnesses and injuries – rather than A&E staff who specialise in emergencies.

For the NHS this could mean:

  • Faster treatment for people who are seriously hurt or ill
  • Better use of staff and NHS funds.

By using Health Help Now you are helping the NHS save A&E resources for those who really need it.