What is the Care Act 2014?

The Care Act 2014, which came into effect from 1st April 2015, represents the most significant reform of care and support in more than 60 years, putting people and their carers in control of their care and support.

The Care Act has changed many aspects of how support is arranged and aims to give greater control and influence to those in need of support. It is the aim of the Care Act to make it easier for the public to understand why things happen in a particular way.

What are some of the changes?

  • A new set of criteria that makes it clearer when local Councils across the country will have to provide support to people, and aims to ensure a fairer national system which reaches those most in need.
  • A change to the way in which local Councils complete assessments with those in need of support. It encourages people to think about what outcomes they want to achieve in their lives - these outcomes can be anything, big or small, which will enable them to feel a greater sense of physical or emotional well-being.
  • New rights for carers which put them on the same footing as the people they care for. All carers are entitled to an assessment. If a carer is eligible for support for particular needs, they have a legal right to receive support for those needs, just like the people they care for.
  • A greater emphasis on protecting the most vulnerable people in our society from abuse and neglect.
  • A greater emphasis on prevention - local authorities and other providers of support will encourage and assist people to lead healthy lives which will reduce the chances of them needing more support in the future.  
  • A greater emphasis on local authorities providing clear information and advice, which will help the public to make informed choices on their support arrangements, and enable them to stay in control of their lives.
  • A greater emphasis on existing Personal Budgets which give people the power to spend allocated money on tailored care that suits their individual needs as part of their care and support plan.
  • A greater emphasis on those most in need being given access to someone to speak up on their behalf at any stage of the process.



Further information:

Richmond Council Adult Access Team
Address: Adult Social Services, Civic Centre, 44 York Street, Twickenham, TW1 3BZ
Phone: 020 8891 7971
Minicom: 18001 020 8891 7971
Email: adultsocialservices@richmond.gov.uk