Information and Advice

Whether you are an adult or a carer with care and support needs, information about available services is essential to help you make the right choices.

The Care Act says that local Councils must provide information and advice about care and support for everyone, regardless of whether or not they have eligible care needs. You might need information and advice if:

  • You want to find out what activities are in your area to help you stay well, keep active and get involved in your local community
  • You, a relative or a friend need care and support and you want to find out what is available
  • You want to know about the cost of care, whether you might need to pay or contribute towards this and to help you plan for the future
  • You are worried that someone is at risk of abuse or neglect.

Where to find local information and advice? 

You will find a range of information and advice on this website using this navigation:

Richmond Care and Support Info & Advice 

You can search for local providers of care and support, voluntary and community services and groups on our service directory: 

You can find local health services including GPs, hospitals and dentists with the help of Richmond GP Alliance:

Advice and support over the phone or in person 

If you would prefer to speak someone about your options, you can contact the Council's Access Team. You can also contact or visit one of our local information and advice providers:



The Local Offer website for Kingston and Richmond on local services and support available for families including children and young people aged 0-25 with special educational needs or disbilities.

Useful contacts:

Richmond Council Adult Access Team
Address: Adult Social Services, Civic Centre, 44 York Street, Twickenham, TW1 3BZ
Phone: 020 8891 7971
Minicom: 18001 020 8891 7971

Community Partnership for Richmond, Kew, Ham, Petersham,Teddington or The Hamptons
Phone: 020 8831 6464

GoLocal for Sheen, Mortlake, Barnes, Twickenham or Whitton
Phone: 020 8973 1877

Richmond Carers Hub Service
Address: 5 Briar Road, Twickenham, TW2 6RB
Phone: 020 8867 2380

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