Being driven

If you struggle to leave the house, there are a number of different ways to get out and about to visit shops and other local amenities.

You could ask your family or friends to help out and give you a lift - if they live nearby. If this is not an option, you may find one of these services useful:

Local voluntary and community organisations

If you need assistance with travelling to collect prescriptions, attend medical appointments, do your shopping, or make any other trips, Neighbourhood care groups can offer a helping hand. You’ll be linked up with a volunteer in your catchment area who can drive you to a local destination, and help support you on your trip.



Your local taxi company is another way of getting out and about safely if you’re unable to use public transport. Local taxi ranks are usually located next to train stations, and you find local taxi contact numbers by searching on the internet. Always ask your taxi driver to show you proof that he is licensed. 

London Taxicard Scheme

The Taxicard scheme allows people with a long-term or a permanent disability to travel in licensed taxis and private hire vehicles, at a reduced fare. To find out whether you’re eligible for this support, you’ll need to apply and fill in an application form.



Dial-a-Ride is a door-to-door service run by Transport for London, for people with a permanent or long-term disability - which means that you’re unable to use public transport some or all of the time.

The service uses distinctive red minibuses that can accommodate wheelchairs, and is designed for short trips which must be booked in advance. You need to be a member. You’re automatically eligible for Dial-a-Ride membership if you are:

  • A Taxicard member
  • Getting the Higher Rate Mobility Component of Disability Living Allowance
  • Getting the Standard or Enhanced Mobility Rate of the Personal Independence Payment (PIP)
  • Registered blind or partially sighted
  • Aged 85 or over
  • Getting a Higher Rate Attendance Allowance
  • Getting a War Pension Mobility Supplement.


Going shopping

The Super Shopper Bus service runs fortnightly trips to local supermarkets and is for borough residents who have mobility problems, are unable to shop without assistance, and have no other transport available. The vehicle is provided by Richmond Council and is fully accessible.


Transport for community groups

Richmond and Kingston Accessible Transport (RaKAT) has minibuses available for use by voluntary and community organisations serving the residents of Richmond and Kingston, and is far cheaper than using a standard mini-bus company. Vehicles are provided with or without a driver. 

Most of the vehicles are fully accessible with low steps and passenger lifts suitable for use by people with limited mobility or using wheelchairs. All drivers are trained in the safe operations of the minibus, in its equipment and in assisting passengers.


Transport to Day Centres

If you participate in activities at one of the Council’s Day centres you can enquire about their transport service. They can provide door-to-door accessible transport, with a driver and escort, to help you get from home to the Day centre, and back again.

Hospital visits

If your GP or healthcare professional has referred you to hospital, they can discuss with you whether you have a medical need for transport. Some people are eligible for non-emergency patient transport services (PTS). These services provide free transport to and from hospital for people who have a medical need for it. Speak to your GP practice  to find out if you’re eligible.


Travel mentoring

The Transport for London Travel Mentoring Service gives disabled Londoners advice on planning a journey using accessible routes.It can also help you gain the confidence to use more public transport by providing someone to accompany you the first few times. A low floor bus is used, and assistance is provided if you wish to use a mobility scooter or other mobility aids.


Useful contacts:

You can contact any of the organisations directly but if you’re still unsure call the Accessible Transport Unit for advice from 9am to 5.15pm Monday to Thursday and 9am to 5pm Friday.

Accessible Transport Unit
Address: 4 Waldegrave Road, Teddington, TW11 8HT
Phone: 020 8831 6191 / 6097