Information in different formats

You have the right to ask for documents information in a different format to suit your communication needs or for communication support to help you understand the information given.

The Council can provide information or documents, such as letters or forms in various formats including easy read, braille, or large print. It's also possible to get information translated into another language, including sign language. Here are some examples of different formats:

  • Easy read is an accessible format developed for people with learning disabilities. Easy read documents use simple language and pictures to help communicate effectively. 
  • Braille is a form of embossed, written language developed for people with sight loss.
  • Large print may be useful to you if you struggle to read smaller, normal-sized print. If you need documents in a larger print, you should specify the best font size for you if possible. 
  • Audio is another great alternative for people with sight impairments. 


This website has been enabled with Browsealoud enabling you to access any information on this site in audio or another language amongst other formats:

  • Text-to-speech with choice of reading speeds and highlighters to enhance reading comprehension
  • Translate web pages into 78 languages and speak translated text aloud in 35 languages
  • On-screen text magnifier helps users with visual impairments
  • MP3 generator converts text to audio files for offline listening
  • Screen mask blocks on-screen clutter, letting readers focus on text being read
  • Web page simplifier removes ads and other distracting content for easier reading
  • Custom settings that are built in to suit individual user needs and preferences.

If English is not your first language

The Council has a have access to a translation service that covers both face-to-face, telephone interpreting and written translations for those customers who cannot speak, understand or read English and have difficulty accessing information and services. 


Useful contacts:

Richmond Council Adult Access Team
Address: Adult Social Services, Civic Centre, 44 York Street, Twickenham, TW1 3BZ
Phone: 020 8891 7971
Minicom: 18001 020 8891 7971