Care Quality Commission

What is the Care Quality Commission (CQC)?

The Care Quality Commission (CQC) is the independent regulator for health and social care in England. It makes sure services such as hospitals, care homes, dentists and GP surgeries provide people with safe, effective, compassionate and high-quality care, and encourages these services to improve.

Standards of care

The CQC monitors, inspects and regulates services to make sure they meet fundamental standards of quality and safety and they publish what they find, including performance ratings to help people choose care.

The CQC has set out what good and outstanding care looks like and their inspectors make sure services meet fundamental standards below which care must never fall.

Share your experience

If you have experienced poor care or know that poor care is being provided somewhere you can report it to CQC anonymously if you wish. You can also tell them if you feel you have received good care. Sharing your experiences gives the CQC valuable feedback about how services are performing. Your feedback will be taken into account when the CQC decides whether the provider is meeting national standards.


CQC leaflets:

Care Quality Commission (CQC)
Address: Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA
Phone: 03000 616161
Fax: 03000 616171