Income support

Income Support helps people who do not have enough to live on. It is for certain groups of people who don't get Jobseeker's Allowance or Employment and Support Allowance and are not in full time employment.

Income support is made up of a basic payment and extra payments (or premiums). The amount of income support you get will depend on your circumstances but if you qualify and have no income you’ll get at least £57.90 a week.

Who can claim income support?

You might be entitled to receive income support if you, and your partner: 

  • Are between 16 and Pension Credit qualifying age
  • Are pregnant, or a carer, or a lone parent with a child under 5 or, in some cases, unable to work due to illness or disability
  • Have no income or a low income and no more than £16,000 in savings (your partner’s income and savings will be taken into account)
  • Are working less than 16 hours a week (and your partner works less than 24 hours a week)
  • Are living in England, Scotland or Wales - there are different rules for Northern Ireland.


 

How to claim income support

The quickest way to apply for Income Support is by phone. You need your National Insurance number and date of birth when you call.

Jobcentre Plus New Claims
Phone: 0800 055 6688
Web:www.gov.uk

You can also claim by post. The address to post your claim to is at the end of the form.


 

Report a Change of Circumstances

You must report changes in circumstances to Jobcentre Plus, for example:

  • change of address
  • you start working
  • your income or savings change
  • the number of people who live with you changes

You need your National Insurance number and date of birth when you call.

Jobcentre Plus Existing Claims
Phone: 0345 608 8545
Web:www.gov.uk

Benefits advice service

The Council is working with Richmond Aid and Age UK Richmond to provide support and advice about state pensions and other benefits. If you are over 60 (or under 60 with a disability) they can give you free, independent advice.

Age UK Richmond
Address: Head Office: Suite 301, 3rd Floor, Parkway House, Sheen Lane, East Sheen, London SW14 8LS
Phone: 020 8878 3625
Fax: 020 8876 5387
Web:www.ageuk.org.uk/richmonduponthames
Email: info@ageukrichmond.org.uk

Richmond Aid Benefits Service
Address: Richmond AID, Disability Action & Advice Centre (DAAC), 4 Waldegrave Road, Teddington, TW11 8HT
Phone: 020 8831 6080 / 6070
Web:www.richmondaid.org.uk
Email: benefits@richmondaid.org.uk


 

Benefits are changing

The government is radically overhauling the benefits system. Universal Credit will merge together some of the benefits and tax credits that you may be getting at the moment into a single monthly payment. Universal Credit will replace:

  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • Income Support
  • Child Tax Credit
  • Working Tax Credit
  • Housing Benefit.

Universal Credit is being introduced in stages. Most people won’t be affected to start with. At the moment, Universal Credit mainly affects newly unemployed people in specific areas of the country.


 

Useful contacts:

Richmond Council Adult Access Team
Address: Adult Social Services, Civic Centre, 44 York Street, Twickenham, TW1 3BZ
Phone: 020 8891 7971
Minicom: 18001 020 8891 7971
Email: adultsocialservices@richmond.gov.uk

GoLocal for Sheen, Mortlake, Barnes, Twickenham or Whitton
Phone: 020 8973 1877
Web:www.golocal.org.uk
Email: hello@golocal.org.uk

Community Partnership for Richmond, Kew, Ham, Petersham,Teddington or The Hamptons
Phone: 020 8831 6464
Web:www.commpartnership.co.uk
Email: advice@commpartnership.co.uk