Travel advice

Richmond is served well by public transport with excellent road and rail links and there is lots of advice available.

National Rail Enquiries 

Provides an easy way to get detailed full information about local and national rail services including train times and ticket prices. You can purchase tickets, passes and season cards in advance on their website which also has a local and national journey planner and live departure and arrival information.

National Rail Enquiries
Phone: 03457 48 49 50
Web:www.nationalrail.co.uk

The Trainline

The Trainline is an easy-to-use website providing train times, routes and ticket booking options across London and the UK.

The Trainline
Phone: 0871 244 1545
Web:www.thetrainline.com

Tranport for London bus and tube services

You can plan your tube or bus journey online and find details of bus routes, map and timetables. 

Transport for London
Address: TfLTFL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES
Phone: 0343 222 1234
Fax: 0343 222 7000
Web:tfl.gov.uk

Transport Apps

You can also plan your travel journeys and check transport updates by using Apps, downloaded onto your smart phone or tablet.

Further information

Transport for London (TfL) can provide further information and advice on:

  • planning your journey, including the best routes to take. They have a wide range of accessibility guides you can download online, which take into consideration whether you are able to use stairs or escalators. 
  • status updates which show any delays or disruptions on travel networks
  • information on step-free access, wheelchair access and avoiding stairs at stations
  • travel information for people with sight or hearing loss
  • free door-to-door transport services such as Dial-a-Ride 

TfL provide ramps for wheelchairs at train stations and on the London underground. Staff members are on hand to help you onto trains if you need assistance. You can book up to 24-hours in advance. 


 

Useful contacts:

Transport for London
Address: TfLTFL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES
Phone: 0343 222 1234
Fax: 0343 222 7000
Web:tfl.gov.uk

Accessible Transport Unit
Address: 4 Waldegrave Road, Teddington, TW11 8HT
Phone: 020 8831 6191 / 6097
Web:www.richmond.gov.uk/accessible_transport_unit
Email: accessibletransport@richmond.gov.uk